List Visitor - Reset Anti Passback

On the left side menu, go to Visitor or People > Visitor > List Visitor.

The Reset Anti Passback feature is used to restore a visitor’s card access when it becomes locked due to the anti-passback mechanism.

What is Anti Passback?

Anti-passback is a security rule that prevents a card from being used multiple times in sequence without a proper entry/exit cycle.
For example:

- A visitor enters a restricted area but the system does not record their exit.

- As a result, the card is locked and the visitor cannot re-enter or access another area.

Step by step guide to reset anti passback visitor :

• Select the visitor you want to reset.

  

• This will open the Detail Visitor page.

• On the top right or bottom right corner of the page, click the "Reset Anti Passback" button.

  

• The system will process the reset, notification success will popped up and the visitor can use their card again to access the designated areas.